Laura the Loaner Pro

Laura Tierney is a leading authority on loaner fleet management programs. Over the last 12 years she has advised major OEM's and 1000's of shops and car dealerships across the US and Canada on how best to implement and manage an effective loaner program. If you would like a great overview of the challenges to profitable loaner management and how to address them, visit Laura's articles and podcasts below.

Videos/Podcasts


Podcast: Garage Grit - winning business from dealerships


This episode of Garage Grit, with Brad Hurlock, features none other than your favorite loaner car pro, Laura Tierney, on the mic talking all things loaner and rental fleet management — the wins, the pitfalls, and the best practices that actually work. If your shop runs a fleet (or is thinking about it), this one’s a must-listen. Garage Grit is sponsored by AA Shop Marketing!

 

Podcast: Avoiding Loaner Car Horror Stories

Laura Tierney of ShopLoaner.com joins David and Lucas to discuss a few shop loaner horror stories and the steps every shop should take to protect themselves.Changing the Industry is a fantastic podcast. Check it out to hear tips and stories about how to manage your shop's loaner fleet and common mistakes to avoid. These guys have a lot of fun while helping shop owners change the industry!

 

Body Bangin: Collision Shop and Loaner Vehicles

I had an awesome time on the Body Bangin' Collision Shop Podcast! Listen up as your loaner car pro, Laura Tierney, talks shop with Micki Woods a marketing and growth specialist in the collision industry. From shop efficiency to customer service hacks, this podcast brings the energy and the insights that every collision shop needs to hear. Whether you're running a busy shop or just love hearing from the pros, this episode is packed with valuable tips about how to handle loaner or rental cars.Tune in, turn it up, and let’s talk shop!


ShopLoaner - how it works (video)

In this short video, Laura walks you through the ShopLoaner system and explains how the software works in your shop. If you would like a great overview of ShopLoaner watch this quick 2 minute video.

 

Podcast: Limiting Your Shop Loaner Liability

Laura Tierney, national sales director for ShopLoaner.com
Discusses liability and your shop loaner fleet. Shops do a lot to maximize the customer experience, including offering loaner cars or rental cars in many circumstances. How can shop owners feel confident their cars won't be abused by customers? Laura Tierney, from ShopLoaner.com, talks with ShopOwner editor Doug Kaufman about ways to make the loaner car process less stressful for all involved.

 

Podcast: Managing Your Shop Loaner Car Program

Laura Tierney, national sales director for ShopLoaner.com
Offering loaner vehicles is key to maximizing your shop’s revenue. However, shops often struggle with managing their fleet, especially as the fleet grows. Doug Kaufman talks with experts from ShopLoaner about options.

 

Fleet Management That Works the Way You Work

Whether you have 5 car or 500, we have your answer!

Ready to get rid of your loaner car headaches?

Join our customers already using ShopLoaner. Get your free trial started TODAY!

Schedule a Demo
9