Laura Tierney of ShopLoaner.com
Provides some insight on how to best implement and manage a loaner car program. She discusses insurance, liability issues and ways to ensure you recover revenue for items like fuel, cleaning fees, damage, tolls, etc. If you would like a great overview of the challenges to profitable loaner management and how to address them, watch this 30 minute video.

Laura Tierney, national sales director for ShopLoaner.com
Although some shops may shy away from the use of loaner vehicles, if managed efficiently, they can impact your business in many positive ways leading to higher sustained revenues and increased customer satisfaction. Here are some ideas I emphasize to shops evaluating a new loaner program or to shops looking to maximize the value of their existing loaner fleet....

Laura Tierney, national sales director for ShopLoaner.com
Discusses liability and your shop loaner fleet. Shops do a lot to maximize the customer experience, including offering loaner cars or rental cars in many circumstances. How can shop owners feel confident their cars won't be abused by customers? Laura Tierney, from ShopLoaner.com, talks with ShopOwner editor Doug Kaufman about ways to make the loaner car process less stressful for all involved.

Laura Tierney, national sales director for ShopLoaner.com
Offering loaner vehicles is key to maximizing your shop’s revenue. However, shops often struggle with managing their fleet, especially as the fleet grows. Doug Kaufman talks with experts from ShopLoaner about options.

Laura Tierney, national sales director for ShopLoaner.com
Joins us to discuss Better Loaner Fleet Management.

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